Medicare DMEPOS Supplier Standards
At MedQ Medical Supply, we proudly adhere to the standards set by the Centers for Medicare & Medicaid Services (CMS) for all Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) providers. These standards ensure ethical practices, patient safety, and high-quality service for all our customers. Below is a summary of the Medicare DMEPOS Supplier Standards that MedQ Medical Supply follows:
Regulatory Compliance
We comply with all applicable federal and state licensure and regulatory requirements. Licensed services are only performed by qualified personnel directly employed or contracted under proper guidelines.
Accurate Information
We provide complete and truthful information in our supplier application. Any updates or changes are reported to the National Supplier Clearinghouse within 30 days.
Authorized Signatures
Only authorized representatives at MedQ Medical Supply sign applications and binding documents.
Order Fulfillment
Orders are filled using our inventory or trusted partners. We do not work with any entity excluded from Medicare or other federal healthcare programs.
Patient Choices
Patients are informed of their right to rent or purchase equipment and are advised of the purchase option for rental items when applicable.
Warranty Compliance
We honor all manufacturer warranties under state law and ensure that covered equipment is repaired or replaced at no cost if under warranty.
Physical Facility
Our facility at 2099 South Pine Street, Suite B, Spartanburg, SC 29302:
- Is open and staffed during posted business hours
- Is accessible to the public
- Has a minimum of 200 sq. ft. for operations and record storage
Inspections
We allow CMS or its agents to conduct on-site inspections during business hours.
Telephone Access
We maintain a business phone number listed in local directories:
📞 855-350-8500 ( Exclusive use of mobile phones or voicemail during business hours is not permitted. )
Liability Insurance
We maintain a minimum of $300,000 in comprehensive liability insurance, covering our facility, products, employees, and customers.
Patient Contact Policy
We do not initiate contact with Medicare beneficiaries unless allowed by law (e.g., prior written consent or under a valid exception).
Delivery & Instruction
We are responsible for the delivery of Medicare-covered items and provide instruction on proper use.
Complaint Handling
We respond to all patient inquiries or complaints and document all interactions.
Equipment Repair/Replacement
We repair or replace rented equipment promptly and at no additional charge to Medicare beneficiaries.
Return Policy
We accept returns of any substandard or unsuitable equipment as defined by Medicare guidelines.
Patient Notification
We inform each patient of their rights and our supplier standards when Medicare-covered items are provided.
Disclosure Requirements
We disclose all ownership, control, and financial interests as required.
Medicare Billing Number Use
Our Medicare supplier number is non-transferable and used only by MedQ Medical Supply.
Complaint Resolution Protocol
We have a formal process for resolving patient complaints, with records stored at our main facility.
Complaint Records
Our records include:
- Patient name, contact, and Medicare number
- Nature of complaint
- Actions taken to resolve the issue
Accreditation & Quality
MedQ Medical Supply is:
- Fully accredited by a CMS-approved organization
- Compliant with DMEPOS quality standards
- Reporting all locations and product lines for accreditation
Hours of Operation
Our facility remains open to the public for at least 30 hours per week, ensuring accessibility and consistent service.